Candle + Incense Tray with Modular Insert
A concrete tray designed to hold moments of pause.
HOLD features a modular insert that nests within the candle space - adaptable for ash, a tea light, or small objects.
Designed to shift with use, while maintaining a grounded, architectural form.
Each piece is poured, cured, and finished by hand.
Subtle variations are intentional.
FORM NO. 01 - HOLD
Details
Concrete
Modular removable insert
Holds candle, incense, ash, or tea light
Soft-edge architectural form
Each piece is unique
HAUS LÉN
Objects shaped by use
At HAUS LÉN, we want every customer to love their purchase. If you’re not completely satisfied, we’re here to help. This policy outlines how returns, exchanges, and refunds are handled for orders placed directly through Haus Len.
Eligibility for Returns
You may request a return under the following conditions:
Items must be unused and in their original condition.
All original packaging, tags, and accessories must be included.
Requests must be submitted within 14 days of delivery.
Certain items may be final sale
Return Process
Contact us at info@hauslenstudio.co with:
Order number
Item(s) you want to return
Reason for return
Our team will review your request and provide instructions and a return shipping label if eligible.
Refunds
Approved refunds will be issued to the original form of payment within 5–10 business days after inspection.
Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
If the item is not returned in its original condition, a partial refund may be issued.
Exchanges
Exchanges are available for items of equal value (subject to stock availability).
If the desired item is not available, a refund or store credit will be offered.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
In eligible cases, HAUS LÉN will provide a prepaid label at no cost.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, notify us within 48 hours with photos. We will replace or refund the item at no additional cost.
Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive an email confirmation when your order is placed and another when it ships.
Shipping Rates & Delivery Estimates
Shipping options include:
Standard Shipping: 5–7 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1 business day
Exact shipping rates are calculated at checkout based on destination and package weight.
International Shipping
International shipping is available to select countries.
Delivery times vary by location.
Customers are responsible for any import duties, customs fees, or taxes imposed by their country.
Order Tracking
Once shipped, you will receive a tracking number to monitor your package. Please allow up to 24 hours for tracking updates to appear.
Shipping Address Accuracy
Customers are responsible for ensuring shipping information is accurate. HAUS LÉN is not responsible for delays or lost packages due to incorrect addresses.
Lost or Stolen Packages
If tracking shows your package as delivered but you cannot locate it:
Check with neighbors or your building manager.
Contact the carrier directly.
Notify us at info@hauslenstudio.co so we can assist.
While we cannot guarantee replacement for lost or stolen packages, we will help facilitate a claim with the carrier.
Pre-Orders or Made-to-Order Items
These items ship according to the timeline stated on the product page.
Orders containing both in-stock and pre-order items may ship separately.
